If it's not right, you get your money back.

If you’re not satisfied with a Hericea product, contact us within 60 days of delivery and we’ll refund the product price.You don’t have to have an unopened pouch, and you don’t have to justify your decision. We’d rather earn the next order than keep a payment from someone the formula didn’t help.

Honest supplements aren’t a one-dose experience. Lion’s Mane’s neurotrophic effects, the B-vitamin trio’s work on homocysteine, and the sleep-architecture changes from the evening packet build over weeks, not hours. A 14- or 30-day window would expire before you could fairly judge the formula. Sixty days is long enough to actually know.

• —Email hello@hericea.com with the email or order number you used, within 60 days of delivery.
• —Tell us briefly what didn’t work — optional, but it genuinely helps us improve the formulas.
• —We’ll confirm and process the refund to your original payment method, usually within 5–10 business days.
• —No need to ship anything back for a single guarantee refund — please just discard or recycle the packaging.

• —What’s refunded: the price you paid for the product. Original shipping (if any) is non-refundable, and we cover return shipping when a return is requested.
• —One guarantee per householdon a first order, so the policy stays sustainable; we’ll always work with you in good faith beyond that.
• —Damaged or wrong items are always replaced or refunded in full, no time limit — just send a photo.
• —Gifts and promotional bundles are refunded at the price actually paid.

The guarantee is separate from cancellation. You can cancel a subscription anytime, online, in two clicks — no phone call and no retention offer to click past. Canceling stops future charges; the 60-day guarantee covers whether you get money back on what already shipped. See the Terms of Service for the full billing terms.

Anything unclear, or a situation our policy doesn’t cover? Email hello@hericea.com and a human will sort it out.